APA Alıntı

Albert Karl, & J. Bradford Lawrence. (1990). The Service Advantage: How to Identify and Fulfill Customer Needs (In lần thứ 1.). U.S.A: Dow Jones - Irwin.

Chicago Stili Alıntı

Albert Karl, ve J. Bradford Lawrence. The Service Advantage: How to Identify and Fulfill Customer Needs. In lần thứ 1. U.S.A: Dow Jones - Irwin, 1990.

MLA Alıntı

Albert Karl, ve J. Bradford Lawrence. The Service Advantage: How to Identify and Fulfill Customer Needs. In lần thứ 1. U.S.A: Dow Jones - Irwin, 1990.

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