APA citiranje

Yang Kai. (2008). Voice of the Customer: Capture and Analysis. U.S.A: MC Graw Hill.

Trích dẫn kiểu Chicago

Yang Kai. Voice of the Customer: Capture and Analysis. U.S.A: MC Graw Hill, 2008.

MLA citiranje

Yang Kai. Voice of the Customer: Capture and Analysis. U.S.A: MC Graw Hill, 2008.

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