01302nam a2200301 a 4500 TVCDKTCT12839 Thư viện trường Cao đẳng Kỹ thuật Cao Thắng 20110414000000 110414 Thư viện Trường CĐ Kỹ Thuật Cao Thắng RG_1 #1 eb0 i1 0071486690 vie 658.45 / C400M-d Booher Dianna The Voice of Authority: 10 Communication Strategies Every Leader Needs to Know / Booher Dianna In lần thứ 1 U.S.A : McGraw -Hill , 2007 208tr. ; 21 cm Contents: The Voice of Authority is loaded with practical tips to help you * Sell your ideas and expand your influence * Inspire and motivate others to be part of a winning team * Handle crises in a way that builds rather than destroys trust * Identify critical characteristics that increase your credibility From the most routine messages to more sensitive “bad news” subjects, you'll be able to manage reactions, communicate with clout, and lead others with success. Communication in management Leadership