Robinnette Scott, Brand Claire, & Lenz Vicki. (2000). Emotion Marketing: The Hallmark Way of Winning Customers for Life. American: McGraw -Hill.
シカゴスタイル引用形Robinnette Scott, Brand Claire, , Lenz Vicki. Emotion Marketing: The Hallmark Way of Winning Customers for Life. American: McGraw -Hill, 2000.
MLA引用形式Robinnette Scott, Brand Claire, , Lenz Vicki. Emotion Marketing: The Hallmark Way of Winning Customers for Life. American: McGraw -Hill, 2000.
警告: この引用は必ずしも正確ではありません.