Thomas, B., & Tobe, J. (2013). Anticipate: Know what your customers need before they do. Hoboken, N.J.: John Wiley & Sons.
Παραπομπή Chicago StyleThomas, Bill, και Jeff Tobe. Anticipate: Know What Your Customers Need Before They Do. Hoboken, N.J.: John Wiley & Sons, 2013.
Παραπομπή MLAThomas, Bill, και Jeff Tobe. Anticipate: Know What Your Customers Need Before They Do. Hoboken, N.J.: John Wiley & Sons, 2013.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.