01892nam a2200241 a 4500 TVCDKTCT8578 Thư viện trường Cao đẳng Kỹ thuật Cao Thắng 20080225000000 080225 Thư viện Trường CĐ Kỹ Thuật Cao Thắng RG_1 #1 eb0 i1 0787974730 vie 658.406 / TR500E-j A. Klein Janice True Change: How Outsiders on the Inside Get Things Done in Organizations / A. Klein Janice American : Jossey-Bass , 2004 224tr. Drawing on her own long-term research and extensive work experience, Janice Klein reveals how the power of people (insiders who are able to see problems from outsider's perspective), approach ("pulling change"), and system (support infrastructure) combine to turn new ideas and concepts into institutionalized practices. In particular, certain people inside organizations "outsiders on the inside" are key to driving innovation, adaptation, and real change. Using examples from leading companies in MIT's Leaders for Manufacturing (LFM) and System Design and Management (SDM) Partnership -- such as Boeing, Intel, Motorola, Alcoa, Ford, Kodak, and others -- she shows how employees at all levels can learn how to become "an outsider on the inside," and be in the right place at the right time to discover opportunities to "pull" into their organization. Throughout, we grow to understand the perspectives of numerous "outsiders on the inside," by hearing their voices and observing their actions. The strategy Klein provides is relevant for any company that hopes to build a change capability, rather than attempt only to manage change. Organizational change Organizational effecctiveness Corporate Culture Employee motivation