01740nam a2200277 a 4500 TVCDKTCT8595 Thư viện trường Cao đẳng Kỹ thuật Cao Thắng 20080227000000 080227 Thư viện Trường CĐ Kỹ Thuật Cao Thắng RG_1 #1 eb0 i1 0471655775 vie 658.4058 / B500S-r L. Click Rick Business Process Outsourcing: The Competitive Advantage / L. Click Rick, N.Duening Thomas American : Wiley , 2004 241tr. Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. * Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Empowers businesses of all sizes to take advantage of this all-encompassing business revolution. Contracting out Duening, Thomas N.Duening Thomas