Michelli, J. A. (2014). Leading the Starbucks way: 5 principles for connecting with your customers, your products and your people. New York: McGraw-Hill Education.
Chicago-stil citatMichelli, Joseph A. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw-Hill Education, 2014.
MLA-referensMichelli, Joseph A. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw-Hill Education, 2014.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.