01607cam a2200373 i 4500 TVCDKTCT87866 20200601153704.000 140408s2015 njua b 001 0 eng d Thư viện Trường CĐ Kỹ Thuật Cao Thắng RG_1 #1 eb0 i1 9781118725603 pbk. (OCoLC)ocn842881096 lccopycat HF5415.5 .B3685 2015 658.8/12 C521T Barnes, Roy A., author. Customer experience for dummies / by Roy Barnes and Bob Kelleher. Hoboken, NJ : John Wiley & Sons, Inc., 2015 342 pages ; 23 cm. text rdacontent For dummies Includes bibliographical references (pages 321-325) and index. Introduction -- What is customer experience? -- Creating awesome customer experience -- Essential enabling elements -- Making it stick -- The part of tens. You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers. Tặng Customer relations. Customer services. Relationship marketing. Customer relations. Customer services. Relationship marketing Kelleher, Bob, author. --For dummies. Kho Sách 100048522