01413cam a2200349 i 4500 TVCDKTCT88158 20161128141145.5 140811s2015 cau b 001 0 eng Thư viện Trường CĐ Kỹ Thuật Cao Thắng RG_1 #1 eb0 i1 2014030007 9781118954775 (cloth) DLC eng DLC rda DLC pcc HF5415.5 .P68 2015 658.8/12 Y608U Price, Bill, 1950- Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. First edition. San Francisco, CA : Jossey-Bass, A Wiley Brand 2015 251 pages ; 24 cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references and index. Though the mediums for customer engagement continuosly evolve, Price and Jaffe show that customer needs remain unchanging. In your customer rules, they difine a critical hierachy of seven needs that your company can meet and apply as a methodology. Tặng Consumer satisfaction. Customer relations. Customer services. Jaffe, David, 1963- Kho Sách 100048514