rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Design for six sigma for service
  name:
    name part: Yang Kai
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: American
    publisher: McGraw -Hill
    date issued: 2005
    issuance: monographic
  language:
    language term: vie
  physical description:
    extent: 452tr. ; 24cm
  abstract: Book Description
  abstract: The primary objective of this new book is to provide a
  abstract: comprehensive reference for those who work in a service industry setting.
  abstract: Unlike Design for Six Sigma a Roadmap for Product Development, this new
  abstract: book will address the 5 leading issues in the service industry, which are
  abstract: customer satisfaction, cost reduction, value improvement, change management
  abstract: and process performance measurements.
  abstract: Back Cover copy
  abstract: EXTEND SIX SIGMA EXCELLENCE TO THE SERVICE SECTOR
  abstract: For Six Sigma professionals taking on the challenges of mapping quality procedures for service sectors, there's no better guide than quality expert Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help any organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics quality managers need to create product value through improved service practices.
  abstract: Design for Six Sigma for Service provides:-Hardcore, working statistical tools for achieving peak performance
  abstract: -Money-saving, efficiency-boosting service procedures
  abstract: -Measurement, analytical, and problem-solving tools for any service-oriented venue
  abstract: -Design, implementation, embedding, and optimization strategies
  abstract: DFSS in service organizations - Value analysis and enhancement - Lean operation and process analysis - Process design: deployment and management - Customer analysis - Service quality measures - Theory of inventive problem solving for service - Theory of constraints - Change management - Statistical methods in service DFSS
  abstract: Bringing Six Sigma efficiency and performance improvements to service sectors raises new challenges for quality managers.
  note: Yang Kai
  subject:
    topic: Six Sigma
  subject:
    topic: Quản trị chức vị điều hành
  classification: 658.4 / S200R-d
  identifier: 0-07-144555-2
  record info:
    record creation date: 080804
    record change date: 20080804000000
    record identifier: TVCDKTCT9951