http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
The primary objective of this new book is to provide a
comprehensive reference for those who work in a service industry setting.
Unlike Design for Six Sigma a Roadmap for Product Development, this new
book will address the 5 leading issues in the service industry, which are
customer satisfaction, cost reduction, value improvement, change management
EXTEND SIX SIGMA EXCELLENCE TO THE SERVICE SECTOR
For Six Sigma professionals taking on the challenges of mapping quality procedures for service sectors, there's no better guide than quality expert Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help any organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics quality managers need to create product value through improved service practices.
Design for Six Sigma for Service provides:-Hardcore, working statistical tools for achieving peak performance
-Money-saving, efficiency-boosting service procedures
-Measurement, analytical, and problem-solving tools for any service-oriented venue
-Design, implementation, embedding, and optimization strategies
DFSS in service organizations - Value analysis and enhancement - Lean operation and process analysis - Process design: deployment and management - Customer analysis - Service quality measures - Theory of inventive problem solving for service - Theory of constraints - Change management - Statistical methods in service DFSS
Bringing Six Sigma efficiency and performance improvements to service sectors raises new challenges for quality managers.