rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
  title info:
    sub title: what the organization of the future looks like and how it delivers value to customers
  title info: title
  name:
    name part: Ostroff, Frank
    role:
      role term: creator
  name:
    name part: Frank Ostroff
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: New York
    publisher: Oxford University Press
    date issued: 1999
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  language:
    language term: eng
  physical description:
    form: print
    extent: xiv, 257 p.
    extent: ill.
    extent: 24 cm
  abstract: The book contains real case examples that show how major international corporations (and one federal agency) have used Ostroff's concepts to meet their competitive goals. For instance, we see how Ford Motor Company's Customer Service Division turned to the horizontal organization to meet a highly ambitious goal--to get the customer's car fixed right, on time, the first time, at a competitive price, in convenient locations. We see how a horizontal design radically improved the performance of OSHA (the federal agency that oversees occupational safety), transforming it from a bureaucratic enforcer of regulations to a proactive problem-solver in a concerted effort to improve working conditions and save lives. And we see how Xerox combined both vertical and horizontal designs successfully, a case that underscores when a firm can best use the horizontal organization to achieve their goals. Ostroff also looks at a General Electric plant in North Carolina, Motorola's Space and Systems Technology Group, and the home finance division of Barclays Bank, highlighting how these major corporations have also used the horizontal organization to radically improve productivity
  note: Frank Ostroff
  note: Includes bibliographical references (p. 235-241) and index
  subject:
    topic: Teams in the workplace; Management
  classification: 658.402
  classification: F107
  identifier: 0195121384
  identifier: 9780195121384
  record info:
    record creation date: 210423
    record identifier: TVU_13304