01154nam a2200277Ia 4500 TVU_14963 210423s9999 xx 000 0 und d 0324301596 9780324301595 eng 658.4013 J104 James R Evans Total quality management, organization and strategy James R Evans Mason, Oio Thomson/South-Western 2005 xii, 467 p. ill. 24 cm Do you know how to deliver Total Quality on the job? TOTAL QUALITY: MANAGEMENT, ORGANIZATION, AND STRATEGY not only presents the basic principles and tools associated with Total Quality, it presents them using illustrations and case studies drawn from real life scenarios. Inside, you'll read about Total Quality as it relates to privately held companies, service industry businesses, major corporations, and overseas organizations, all from the management perspective Total quality management James R Evans Trung tâm Học liệu Trường Đại học Trà Vinh