01169nam a2200265Ia 4500 TVU_16016 210423s9999 xx 000 0 und d 9789812438409 9812438408 eng 647.94 B103 Baker, Sue Principles of hotel front office operations Sue Baker, Pam Bradley, Jeremy Huyton London,Melbourne Cassell,Hospitality Press 2000 viii, 325 p. ill. 25 cm This fully updated second edition has been revised to include recent developments in the industry and ends with a brand new case study that illustrates and reinforces what has been learnt. There is also a new chapter on yield management. The book includes a wide range of student activities and review questions as well as a glossary. BTEC, HCIMA and undergraduate hospitality management students will find this an indispensable text Hotel front desk personnel; Hotel management Sue Baker; Pam Bradley; Jeremy Huyton Trung tâm Học liệu Trường Đại học Trà Vinh