rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Interpersonal communication
  title info:
    sub title: listening and responding
  title info: title
  name:
    name part: Collins, Sandra Dean
    role:
      role term: creator
  name:
    name part: Sandra Dean Collins; James S. O'Rourke
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: Mason, OH
    publisher: South-Western Cengage Learning
    date issued: 2009
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  language:
    language term: eng
  physical description:
    form: print
    extent: xvi, 74 p.
    extent: ill.
    extent: 28 cm
  abstract: INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment
  note: Sandra Dean Collins, James S. O'Rourke
  subject:
    topic: Business communication; Interpersonal relations
  classification: 658.45
  classification: C428
  identifier: 0324584164
  identifier: 9780324584165
  record info:
    record creation date: 210423
    record identifier: TVU_16595