01093nam a2200253Ia 4500 TVU_19372 210423s9999 xx 000 0 und d 0073017272 9780073017273 eng 651.73 M111 Dorothy Maxwell Phone skills for the Information Age Dorothy Maxwell New York McGraw-Hill/Irwin x, 142 p. ill. 28 cm This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary Telephone in business; Telephone etiquette Dorothy Maxwell Trung tâm Học liệu Trường Đại học Trà Vinh