rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Anticipate
  title info:
    sub title: know what customers need before they do
  title info: title
  name:
    name part: Thomas, Bill
    role:
      role term: creator
  name:
    name part: Bill Thomas; Jeff Tobe
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: Hoboken, N.J
    publisher: John Wiley & Sons
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  language:
    language term: eng
  physical description:
    form: print
    extent: v, 218 p.
    extent: ill.
    extent: 24 cm
  abstract: Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applied in any industry, by any type of organization. Get proven guidance on how to design and implement a customer-focused journey that moves beyond the transaction and satisfied customers, to a relationship and culture that creates and leverages loyalty and the profitability that comes with it
  note: Bill Thomas, Jeff Tobe
  note: Includes bibliographical references and index
  subject:
    topic: Customer relations; Strategic planning
  classification: 658.8342
  classification: T4541
  identifier: 1118356918
  identifier: 9781118356913
  record info:
    record creation date: 210423
    record identifier: TVU_22467