Michelli, J. A., & by Joseph Michelli. Leading the Starbucks way: 5 principles for connecting with your customers, your products and your people. New York: McGraw-Hill Education.
Παραπομπή Chicago StyleMichelli, Joseph A., και by Joseph Michelli. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw-Hill Education.
Παραπομπή MLAMichelli, Joseph A., και by Joseph Michelli. Leading the Starbucks Way: 5 Principles for Connecting With Your Customers, Your Products and Your People. New York: McGraw-Hill Education.
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