Barnes, R. A., & by Roy Barnes and Bob Kelleher. (2015). Customer experience for dummies. Hoboken, NJ: John Wiley & Sons, Inc.
Citación estilo ChicagoBarnes, Roy A., y by Roy Barnes and Bob Kelleher. Customer Experience for Dummies. Hoboken, NJ: John Wiley & Sons, Inc, 2015.
Cita MLABarnes, Roy A., y by Roy Barnes and Bob Kelleher. Customer Experience for Dummies. Hoboken, NJ: John Wiley & Sons, Inc, 2015.
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