APA Citation

(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Boston: Harvard Business Review Press.

Trích dẫn kiểu Chicago

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston: Harvard Business Review Press, 2016.

MLA Citation

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston: Harvard Business Review Press, 2016.

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