APA način citiranja

(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Boston: Harvard Business Review Press.

Čikaški stil citiranja

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston: Harvard Business Review Press, 2016.

MLA način citiranja

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston: Harvard Business Review Press, 2016.