(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Boston: Harvard Business Review Press.
Citación estilo ChicagoDifficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston: Harvard Business Review Press, 2016.
Cita MLADifficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston: Harvard Business Review Press, 2016.
Cảnh báo: Các trích dẫn này có thể không phải lúc nào cũng chính xác 100%.