(2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution. Boston: Harvard Business Review Press.
Style de citation ChicagoDifficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston: Harvard Business Review Press, 2016.
Style de citation MLADifficult Conversations: Craft a Clear Message, Manage Emotions, Focus On a Solution. Boston: Harvard Business Review Press, 2016.
Attention : ces citations peuvent ne pas être correctes à 100%.