Citação norma APA

Frei, F., & Frances Frei; Anne Morriss. Uncommon service: How to win by putting customers at the core of your business. Boston, Mass: Harvard Business Review Press.

Citação norma Chicago

Frei, Frances, và Frances Frei; Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass: Harvard Business Review Press.

Citação norma MLA

Frei, Frances, và Frances Frei; Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass: Harvard Business Review Press.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.