Frei, F., & Frances Frei; Anne Morriss. Uncommon service: How to win by putting customers at the core of your business. Boston, Mass: Harvard Business Review Press.
Chicago ZitierstilFrei, Frances, und Frances Frei; Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass: Harvard Business Review Press.
MLA ZitierstilFrei, Frances, und Frances Frei; Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass: Harvard Business Review Press.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.