Frei, F., & Frances Frei; Anne Morriss. Uncommon service: How to win by putting customers at the core of your business. Boston, Mass: Harvard Business Review Press.
Παραπομπή Chicago StyleFrei, Frances, και Frances Frei; Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass: Harvard Business Review Press.
Παραπομπή MLAFrei, Frances, και Frances Frei; Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Boston, Mass: Harvard Business Review Press.
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