01056nam a2200265Ia 4500 TVU_31339 210423s9999 xx 000 0 und d 1422133311 9781422133316 eng 658.812 F862 Frei, Frances Uncommon service how to win by putting customers at the core of your business Frances Frei, Anne Morriss Boston, Mass. Harvard Business Review Press x, 247 p. ill. 24 cm In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes Customer relations; Customer services; Service industries Frances Frei; Anne Morriss Trung tâm Học liệu Trường Đại học Trà Vinh