rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Voice of the customer
  title info:
    sub title: capture and analysis
  title info: title
  name:
    name part: Yang, Kai
    role:
      role term: creator
  name:
    name part: Kai Yang
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: New York
    publisher: McGraw-Hill
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  language:
    language term: eng
  physical description:
    form: print
    extent: xi, 416 p.
    extent: ill.
    extent: 24 cm
  abstract: Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings
  note: Kai Yang
  note: Includes bibliographical references (p. 399-402) and index
  subject:
    topic: Quality control; Production management; Six sigma (Quality control standard)
  classification: 658.4
  classification: Y21
  identifier: 0071465448
  identifier: 9780071465441
  record info:
    record creation date: 210423
    record identifier: TVU_9190