Nguyen, H. N. (2017). The Effect of Service Quality Factors on Customer Satisfaction at Starbucks Coffee: Graduation thesis - Department of business administration. Trường Đại học Công nghiệp Tp. Hồ Chí Minh.
Chicago-tyylinen lähdeviittausNguyen, Hoang Nhan. The Effect of Service Quality Factors On Customer Satisfaction At Starbucks Coffee: Graduation Thesis - Department of Business Administration. Trường Đại học Công nghiệp Tp. Hồ Chí Minh, 2017.
MLA-viiteNguyen, Hoang Nhan. The Effect of Service Quality Factors On Customer Satisfaction At Starbucks Coffee: Graduation Thesis - Department of Business Administration. Trường Đại học Công nghiệp Tp. Hồ Chí Minh, 2017.
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