APA-referens

 Wagner, W. P. (2007).  Customer reltionship management: A pepople process, and technology approach.  Course Technology.

Chicago-stil citat

 Wagner, William P.  Customer Reltionship Management: A Pepople Process, and Technology Approach.  Course Technology, 2007.

MLA-referens

 Wagner, William P.  Customer Reltionship Management: A Pepople Process, and Technology Approach.  Course Technology, 2007.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.