एपीए उद्धरण

 Wagner, W. P. (2007).  Customer reltionship management: A pepople process, and technology approach.  Course Technology.

शिकागो स्टाइल उद्धरण

 Wagner, William P.  Customer Reltionship Management: A Pepople Process, and Technology Approach.  Course Technology, 2007.

एमएलए उद्धरण

 Wagner, William P.  Customer Reltionship Management: A Pepople Process, and Technology Approach.  Course Technology, 2007.