Ford, R. C. (2012). Managing quality service in hospitality: How organizations achieve experience. Delmar Cengage Learning.
Styl ChicagoFord, Robert C. Managing Quality Service in Hospitality: How Organizations Achieve Experience. Delmar Cengage Learning, 2012.
Citace podle MLAFord, Robert C. Managing Quality Service in Hospitality: How Organizations Achieve Experience. Delmar Cengage Learning, 2012.
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