Citação norma APA

 Ford, R. C. (2012).  Managing quality service in hospitality: How organizations achieve experience.  Delmar Cengage Learning.

Citação norma Chicago

 Ford, Robert C.  Managing Quality Service in Hospitality: How Organizations Achieve Experience.  Delmar Cengage Learning, 2012.

Citação norma MLA

 Ford, Robert C.  Managing Quality Service in Hospitality: How Organizations Achieve Experience.  Delmar Cengage Learning, 2012.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.