APA aipamena

 Ford, R. C. (2012).  Managing quality service in hospitality: How organizations achieve experience.  Delmar Cengage Learning.

Chicago Style aipamena

 Ford, Robert C.  Managing Quality Service in Hospitality: How Organizations Achieve Experience.  Delmar Cengage Learning, 2012.

MLA aipamena

 Ford, Robert C.  Managing Quality Service in Hospitality: How Organizations Achieve Experience.  Delmar Cengage Learning, 2012.

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