Cita APA

 Ford, R. C. (2012).  Managing quality service in hospitality: How organizations achieve experience.  Delmar Cengage Learning.

Chicago Style Citation

 Ford, Robert C.  Managing Quality Service in Hospitality: How Organizations Achieve Experience.  Delmar Cengage Learning, 2012.

Cita MLA

 Ford, Robert C.  Managing Quality Service in Hospitality: How Organizations Achieve Experience.  Delmar Cengage Learning, 2012.

Atenció: Aquestes cites poden no estar 100% correctes.