Ford, R. C. (2012). Managing quality service in hospitality: How organizations achieve experience. Delmar Cengage Learning.
シカゴスタイル引用形Ford, Robert C. Managing Quality Service in Hospitality: How Organizations Achieve Experience. Delmar Cengage Learning, 2012.
MLA引用形式Ford, Robert C. Managing Quality Service in Hospitality: How Organizations Achieve Experience. Delmar Cengage Learning, 2012.
警告: この引用は必ずしも正確ではありません.