Cita APA

 Shepard, G. (2005).  How to make performance evaluations really work: A step-by-step guide complete with sample words, phrases, forms, and pitfalls to avoid.  John Wiley.

Chicago Style Citation

 Shepard, Glenn.  How to Make Performance Evaluations Really Work: A Step-by-step Guide Complete With Sample Words, Phrases, Forms, and Pitfalls to Avoid.  John Wiley, 2005.

Cita MLA

 Shepard, Glenn.  How to Make Performance Evaluations Really Work: A Step-by-step Guide Complete With Sample Words, Phrases, Forms, and Pitfalls to Avoid.  John Wiley, 2005.