Citace podle APA

 Pelletier, R. (2005).  It’s all about service: How to lead your people to care for your customers.  John Wiley & Sons.

Styl Chicago

 Pelletier, Ray.  It’s All About Service: How to Lead Your People to Care for Your Customers.  John Wiley & Sons, 2005.

Citace podle MLA

 Pelletier, Ray.  It’s All About Service: How to Lead Your People to Care for Your Customers.  John Wiley & Sons, 2005.

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