Cita APA

 Pelletier, R. (2005).  It’s all about service: How to lead your people to care for your customers.  John Wiley & Sons.

Chicago Style Citation

 Pelletier, Ray.  It’s All About Service: How to Lead Your People to Care for Your Customers.  John Wiley & Sons, 2005.

Cita MLA

 Pelletier, Ray.  It’s All About Service: How to Lead Your People to Care for Your Customers.  John Wiley & Sons, 2005.