Pelletier, R. (2005). It’s all about service: How to lead your people to care for your customers. John Wiley & Sons.
シカゴスタイル引用形Pelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. John Wiley & Sons, 2005.
MLA引用形式Pelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. John Wiley & Sons, 2005.
警告: この引用は必ずしも正確ではありません.