Cita APA

 Thomas, B. (2013).  Anticipate: Know what your customers need before they do.  John Wiley & Sons.

Citación estilo Chicago

 Thomas, Bill.  Anticipate: Know What Your Customers Need Before They Do.  John Wiley & Sons, 2013.

Cita MLA

 Thomas, Bill.  Anticipate: Know What Your Customers Need Before They Do.  John Wiley & Sons, 2013.

Precaución: Estas citas no son 100% exactas.