Citazione APA

 Thomas, B. (2013).  Anticipate: Know what your customers need before they do.  John Wiley & Sons.

Stile di citazione Chicago

 Thomas, Bill.  Anticipate: Know What Your Customers Need Before They Do.  John Wiley & Sons, 2013.

Citazione MLA

 Thomas, Bill.  Anticipate: Know What Your Customers Need Before They Do.  John Wiley & Sons, 2013.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.