APA citiranje

 Thomas, B. (2013).  Anticipate: Know what your customers need before they do.  John Wiley & Sons.

Trích dẫn kiểu Chicago

 Thomas, Bill.  Anticipate: Know What Your Customers Need Before They Do.  John Wiley & Sons, 2013.

MLA citiranje

 Thomas, Bill.  Anticipate: Know What Your Customers Need Before They Do.  John Wiley & Sons, 2013.

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