Cita APA

 Duening, T. N. (2005).  Essentials of business process outsourcing.  John Wiley & Sons.

Citación estilo Chicago

 Duening, Thomas N.  Essentials of Business Process Outsourcing.  John Wiley & Sons, 2005.

Cita MLA

 Duening, Thomas N.  Essentials of Business Process Outsourcing.  John Wiley & Sons, 2005.

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