Cita APA

 McKean, J. (2015).  Customer''s new voice: Extreme relevancy and experience through volunteered customer information.  John Wiley & Sons, Inc.

Citación estilo Chicago

 McKean, John.  Customer''s New Voice: Extreme Relevancy and Experience Through Volunteered Customer Information.  John Wiley & Sons, Inc, 2015.

Cita MLA

 McKean, John.  Customer''s New Voice: Extreme Relevancy and Experience Through Volunteered Customer Information.  John Wiley & Sons, Inc, 2015.