Citação norma APA

 Townsend, R. (2007).  Up the organization: How to stop the corporation from stifling people and strangling profits.  Jossey-Bass.

Citação norma Chicago

 Townsend, Robert.  Up the Organization: How to Stop the Corporation From Stifling People and Strangling Profits.  Jossey-Bass, 2007.

Citação norma MLA

 Townsend, Robert.  Up the Organization: How to Stop the Corporation From Stifling People and Strangling Profits.  Jossey-Bass, 2007.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.