Cita APA

 Chang, R. Y. (2000).  Performance scorecards: Measuring the right things in the real world.  Jossey-Bass Publishers.

Chicago Style Citation

 Chang, Richard Y.  Performance Scorecards: Measuring the Right Things in the Real World.  Jossey-Bass Publishers, 2000.

Cita MLA

 Chang, Richard Y.  Performance Scorecards: Measuring the Right Things in the Real World.  Jossey-Bass Publishers, 2000.