(2003). The Pfeiffer book of successful conflict management tools: The most enduring, effective, and valuable training activities for managing workplace conflict. Jossey-Bass/ Pfeiffer.
Trích dẫn kiểu ChicagoThe Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. Jossey-Bass/ Pfeiffer, 2003.
Trích dẫn MLAThe Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. Jossey-Bass/ Pfeiffer, 2003.
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