Trích dẫn APA

(2003).  The Pfeiffer book of successful conflict management tools: The most enduring, effective, and valuable training activities for managing workplace conflict.  Jossey-Bass/ Pfeiffer.

Trích dẫn kiểu Chicago

 The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict.  Jossey-Bass/ Pfeiffer, 2003.

Trích dẫn MLA

 The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict.  Jossey-Bass/ Pfeiffer, 2003.

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