Cita APA

(2003).  The Pfeiffer book of successful conflict management tools: The most enduring, effective, and valuable training activities for managing workplace conflict.  Jossey-Bass/ Pfeiffer.

Chicago Style Citation

 The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict.  Jossey-Bass/ Pfeiffer, 2003.

Cita MLA

 The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict.  Jossey-Bass/ Pfeiffer, 2003.