Greenberg, P. (2010). CRM at the speed of light: Social CRM strategies, tools, and techniques for engaging your customers. McGraw-Hill.
استشهاد بنمط شيكاغوGreenberg, Paul. CRM At the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers. McGraw-Hill, 2010.
MLA استشهادGreenberg, Paul. CRM At the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers. McGraw-Hill, 2010.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.