Greenberg, P. (2010). CRM at the speed of light: Social CRM strategies, tools, and techniques for engaging your customers. McGraw-Hill.
Trích dẫn kiểu ChicagoGreenberg, Paul. CRM At the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers. McGraw-Hill, 2010.
MLA CitationGreenberg, Paul. CRM At the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers. McGraw-Hill, 2010.
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