Cita APA

 Richardson, L. (2003).  The sales success handbook: 20 lessons to open and close sales now.  McGraw-Hill.

Chicago Style Citation

 Richardson, Linda.  The Sales Success Handbook: 20 Lessons to Open and Close Sales Now.  McGraw-Hill, 2003.

Cita MLA

 Richardson, Linda.  The Sales Success Handbook: 20 Lessons to Open and Close Sales Now.  McGraw-Hill, 2003.