Yang, K. (2008). Voice of the customer: Capture and analysis. McGraw-Hill.
Chicago Style CitationYang, Kai. Voice of the Customer: Capture and Analysis. McGraw-Hill, 2008.
Cita MLAYang, Kai. Voice of the Customer: Capture and Analysis. McGraw-Hill, 2008.
Atenció: Aquestes cites poden no estar 100% correctes.