APA citiranje

 Yang, K. (2008).  Voice of the customer: Capture and analysis.  McGraw-Hill.

Trích dẫn kiểu Chicago

 Yang, Kai.  Voice of the Customer: Capture and Analysis.  McGraw-Hill, 2008.

MLA citiranje

 Yang, Kai.  Voice of the Customer: Capture and Analysis.  McGraw-Hill, 2008.

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