Cita APA

 Yang, K. (2008).  Voice of the customer: Capture and analysis.  McGraw-Hill.

Chicago Style Citation

 Yang, Kai.  Voice of the Customer: Capture and Analysis.  McGraw-Hill, 2008.

Cita MLA

 Yang, Kai.  Voice of the Customer: Capture and Analysis.  McGraw-Hill, 2008.

Atenció: Aquestes cites poden no estar 100% correctes.