Cita APA

 Harrison, S. (2007).  The manager’s book of decencies, How small gestures build great companies.  McGraw-Hill Professional.

Chicago Style Citation

 Harrison, Steve.  The Manager’s Book of Decencies, How Small Gestures Build Great Companies.  McGraw-Hill Professional, 2007.

Cita MLA

 Harrison, Steve.  The Manager’s Book of Decencies, How Small Gestures Build Great Companies.  McGraw-Hill Professional, 2007.