APA Citation

 Maxwell, D. (2006).  Phone skills for the Information Age.  McGraw-Hill/Irwin.

Chicago Style Citation

 Maxwell, Dorothy.  Phone Skills for the Information Age.  McGraw-Hill/Irwin, 2006.

MLA Citation

 Maxwell, Dorothy.  Phone Skills for the Information Age.  McGraw-Hill/Irwin, 2006.

Warning: These citations may not always be 100% accurate.