APA citiranje

 Maxwell, D. (2006).  Phone skills for the Information Age.  McGraw-Hill/Irwin.

Trích dẫn kiểu Chicago

 Maxwell, Dorothy.  Phone Skills for the Information Age.  McGraw-Hill/Irwin, 2006.

MLA citiranje

 Maxwell, Dorothy.  Phone Skills for the Information Age.  McGraw-Hill/Irwin, 2006.