Fitzsimmons, J. A. (2011). Service Management: Operations, strategy, information technology. McGraw-Hill/Irwin.
استشهاد بنمط شيكاغوFitzsimmons, James A. Service Management: Operations, Strategy, Information Technology. McGraw-Hill/Irwin, 2011.
MLA استشهادFitzsimmons, James A. Service Management: Operations, Strategy, Information Technology. McGraw-Hill/Irwin, 2011.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.