Deismireacht APA

 Fitzsimmons, J. A. (2011).  Service Management: Operations, strategy, information technology.  McGraw-Hill/Irwin.

Trích dẫn kiểu Chicago

 Fitzsimmons, James A.  Service Management: Operations, Strategy, Information Technology.  McGraw-Hill/Irwin, 2011.

Deismireacht MLA

 Fitzsimmons, James A.  Service Management: Operations, Strategy, Information Technology.  McGraw-Hill/Irwin, 2011.

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