Cita APA

 Fitzsimmons, J. A. (2011).  Service Management: Operations, strategy, information technology.  McGraw-Hill/Irwin.

Citación estilo Chicago

 Fitzsimmons, James A.  Service Management: Operations, Strategy, Information Technology.  McGraw-Hill/Irwin, 2011.

Cita MLA

 Fitzsimmons, James A.  Service Management: Operations, Strategy, Information Technology.  McGraw-Hill/Irwin, 2011.

Precaución: Estas citas no son 100% exactas.