Citação norma APA

(2004).  The Pfeiffer book of successful communication skill-building tools: The most enduring, effective, and valuable training activities for improving interpresonal communication.  Pfeiffer.

Citação norma Chicago

 The Pfeiffer Book of Successful Communication Skill-building Tools: The Most Enduring, Effective, and Valuable Training Activities for Improving Interpresonal Communication.  Pfeiffer, 2004.

Citação norma MLA

 The Pfeiffer Book of Successful Communication Skill-building Tools: The Most Enduring, Effective, and Valuable Training Activities for Improving Interpresonal Communication.  Pfeiffer, 2004.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.