APA-referens

 Oakland, J. S. (2014).  Total quality management and peratonal excellence: Text with cases.  Routledge.

Chicago-stil citat

 Oakland, John S.  Total Quality Management and Peratonal Excellence: Text With Cases.  Routledge, 2014.

MLA-referens

 Oakland, John S.  Total Quality Management and Peratonal Excellence: Text With Cases.  Routledge, 2014.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.