APA Citation

 Oakland, J. S. (2014).  Total quality management and peratonal excellence: Text with cases.  Routledge.

Trích dẫn kiểu Chicago

 Oakland, John S.  Total Quality Management and Peratonal Excellence: Text With Cases.  Routledge, 2014.

MLA Citation

 Oakland, John S.  Total Quality Management and Peratonal Excellence: Text With Cases.  Routledge, 2014.

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