Cita APA

 Oakland, J. S. (2014).  Total quality management and peratonal excellence: Text with cases.  Routledge.

Citación estilo Chicago

 Oakland, John S.  Total Quality Management and Peratonal Excellence: Text With Cases.  Routledge, 2014.

Cita MLA

 Oakland, John S.  Total Quality Management and Peratonal Excellence: Text With Cases.  Routledge, 2014.

Precaución: Estas citas no son 100% exactas.