APA ציטוט

 Oakland, J. S. (2014).  Total quality management and peratonal excellence: Text with cases.  Routledge.

Trích dẫn kiểu Chicago

 Oakland, John S.  Total Quality Management and Peratonal Excellence: Text With Cases.  Routledge, 2014.

ציטוט MLA

 Oakland, John S.  Total Quality Management and Peratonal Excellence: Text With Cases.  Routledge, 2014.