APA Citation

 Buttle, F. (2015).  Customer relationship management: Concepts and technologies.  Routledge, Taylor & Francis.

Chicago Style Citation

 Buttle, Francis.  Customer Relationship Management: Concepts and Technologies.  Routledge, Taylor & Francis, 2015.

MLA Citation

 Buttle, Francis.  Customer Relationship Management: Concepts and Technologies.  Routledge, Taylor & Francis, 2015.

Warning: These citations may not always be 100% accurate.